Jase Anzo: Techy, Lake Park Florida
Eric Houdek (Screenbuyer.com): How long have you been in the phone repair business?
Jase Anzo (Techy, Lake Park Florida): I’ve been in business for about 13 years. My favorite part isn’t actually about the phones themselves, but about handling customers.
Eric Houdek (Screenbuyer.com): What surrounding areas does your shop service?
Jase Anzo (Techy, Lake Park Florida):
- Riviera Beach
- Palm Beach Shores
- Mangonia Park
- Palm Beach Gardens
- Juno Beach
- West Palm Beach
- Jupiter
Eric Houdek (Screenbuyer.com): What’s the most challenging aspect of dealing with customers?
Jase Anzo (Techy, Lake Park Florida): You’ve got to be extremely patient. Customers can be very needy.
Eric Houdek (Screenbuyer.com): I notice you’re located inside a Walmart. How does that impact your business?
Jase Anzo (Techy, Lake Park Florida): It’s all about exposure. Walmart brings in massive foot traffic – potentially up to 50,000 people.
Eric Houdek (Screenbuyer.com): Do you have a preference between Samsung and iPhone?
Jase Anzo (Techy, Lake Park Florida): I don’t have a favorite, but I do appreciate Samsung.
Eric Houdek (Screenbuyer.com): What advice would you give to other repair shop owners?
Jase Anzo (Techy, Lake Park Florida): Understand your local market, know your clientele, and most importantly, listen to your customers.
Eric Houdek (Screenbuyer.com): Any trade shows on your radar this year?
Jase Anzo (Techy, Lake Park Florida): My time is limited, but I’m planning to attend the report trade show and a video games trade show.
About the Expert:
Jase Anzo is the owner of Techy in Lake Park, Florida, with 13 years of experience in phone repair and customer service.